If you have doubts with goods supplied by us, please contact the correspondent sales representatives and provide the following documents for us to provide you with timely solutions.
• Sending us the quality test report so that we can immediately contact relevant vendors to consult quality issues and eliminate potential risks.
• ECSource Components committee to provide positive solutions /schemes to you within 24 hours after receiving the customer’s RMA.
• Samples testing, we need customers to provide goods in doubt, summit them to the original manufacturer or third-party authoritative testing organizations for detailed testing and analysis to find the root cause of quality problems, so as to provide more effective to quality risks.
• If the goods are confirmed of defects, ECSource Components committee a full recall of goods and bear all the transportation costs.