FAQ

Q: What are the advantages of buying from ECSource?

ECSource is your second procurement department of the electronic components. We have over 10 years of experience in electronic components area. ECSource is aiming to help these manufacturers, EMS, PCBA clients offer whole BOM solution with the assistant of their professional BOM team and Intelligent BOM software.

We can help you:

• Do the costdown for your current regular orders.
• Decrease your suppliers management cost and suppliers qty.
• Improve your efficiency, we can offer the whole BOM one stop supply chain service.

Q: How can ECSource guarantee to be the original manufacturers or the agents?

We have a professional business development department to strictly examine and verify the qualifications of the original manufacturers and the agents. All the suppliers must pass the qualification examination before joining in our supply system; We pay more attention to the channel and quality of products than any other customers, we are strict with supplier audit, you can rest assured that choice.

Q: What are the business hours of ECSource?

Although we accept quotation requests and orders anytime 24 hours a day regardless of business days and hours, we provide quotations and process orders during business time.

Business Hours: Monday - Friday 9:00am - 7:00pm (GMT+8)

Purchase

Q: Feeling the price is higher than other suppliers?

We can't promise the lowest price for every piece of material, we absolutely guaranteed in quality, all products are new original, quality assurance is the first. At the same time, we will strive for a better price and delivery date. In addition, there are difference from spot price and the order price.

Payment

Q: What forms of payment can i use in ECSource?

TT Bank, Western Union,Paypal and Escrow is all acceptable.

Shipping

Q: How is shipping arranged?

Customers can choose industry-leading freight companies, including DHL, FedEx , UPS, TNT,Ocean Freight. No shipment handling charges be included.

Q:How can I track my package?

Once your order has been processed for shipment, our sales will send you an e-mail advising you of the shipping status of your order and its tracking number,so that you can track your order.

Note: It may take up to 24 hours before carriers will display tracking information.

Q: When can I receive my package？

In normal conditions, Express delivery needs 3-7 days, Registered Mail needs 25-60 days.

After-sales Service

Q: What is the process for returns or replacement?

All goods will do test before shipping Pre-Shipment Inspection (PSI). If there is something wrong with the product we delivered, we will accept the replacement or return of the product only when all of the below conditions are fulfilled:

• (1)There are any problems with the product we delivered, such as a deficiency in quantity, delivery of wrong items, and apparent external defects (breakage and rust, etc.), and we acknowledge such problems.
• (2)We are informed of the defect described in above within 360 days after delivery of the product.
• (3)The product is unused and only in the original unpacked packaging.

Two processes to return the products:

• (1)Inform us within 360 days
• (2)Obtain Requesting Return Authorizations
• More details about return electronic components please see ourReturn & Change Policy

Q:How to contact us and get support?

Need any After-Sales service, please feel free contact us: service@ecsourcenet